FAQ

Q. How long does it take to ship the rug?

A. Shipping packaging and processing usually takes 1-4 business days so please take note of that if you place an order on a Friday. Shipping timeline is depending on where you are, but the shipping itself usually takes 2-4 days once it is picked up. We strictly use UPS for shipping.

Q. Where do your rugs come from?

A. Most of the rugs I source directly from suppliers in Turkey, Pakistan, and Afghanistan. This is why I am able to offer them at an affordable price. There will be a random rugs here and there that I sourced from estate sales or antique rug dealers in the US. 

Q Do the rugs come washed?

I only source from specific trusted suppliers who wash and disinfect the rugs twice. If your rug comes and seems like there is dander, it is likely from the recent "cropping" process. 

Q. What does 'refurbished' mean?

Refurbished basically means revived! All of the rugs are washed, air dried in the sun, and Turkish rugs are "cropped" which means the top layer of the wool is lightly shaved off to reveal the design more vividly again. 

Q. How do you clean the rugs?

Quite honestly, vintage rugs are easier to clean than synthetic rugs because they do not have a plastic backing and they are made from wool so naturally wick stains and liquid. To spot clean, simply use water and a gentle soap. To fully clean, if you have the room, simply soak the rug in cool water and let air dry out in the sun. It's helpful to have a squeegee and we do not recommend "wringing" the rug out and twisting it. The rugs are made from 100% wool so will lay flat once it's dry. 

Q. What is the difference between Vintage and Antique?

Vintage refers to something 40-100-ish years old where as antique is over 100 years old. The Persian vintage or Persian antique rugs, even though they are more worn, are worth more. 

Q. What color is that and why does it look different from photo to photo?

Ok, this one is a little difficult to explain - but to keep it simple, the rugs can look more cool or warm depending on the space, the colors of your floors, and the lighting. My advice to you is don't overthink it. If you love the rug in photos, you will most likely love it in person.

 Vintage rugs are also made in almost an "ombre" style - when they changed out the hand dyed yarns as they were making the rug, the colors were never exact, meaning that the colors can vary throughout the rug. For instance some rugs with a pink base may turn more cool pink at one end and warm pink at the other end for example.  That is the beauty of these rugs - they are all so unique and one-of-a-kind. 

Q. What is the difference between the "Designer's Collection" and the regular collection rugs?

The Designer's Collection is our collection of more high end, fine quality antique and semi-antique rugs. The Collection got its name because these are the rugs that most Interior Designer's look for.

Because of this fine quality and desired designs, they are priced higher than the main collection rugs. Most have a special antique wash to fade the colors. These will mostly all be Persian, however, there may be a few higher quality Persian style Turkish rugs in this collection from time to time.

Q. Do you offer in person appointments?

Please contact me if you're interested. We now only do in home appointments for customers shopping for multiple rugs. Otherwise we are an e-commerce, online store only.

Q. How does Custom Sourcing work?

We only do custom sourcing for rugs over 7x9 ft or over 12 ft long for a runner.  If you're looking for something specific, chances are one of my suppliers has it. To custom source, (for non-interior designers) I require a $100 non-refundable fee to get started and that includes up to 2 hours of custom sourcing time. I offer complimentary custom sourcing for professional interior designers. Contact me for more details of how this works. Custom sourced rugs are final sale. If the rug is over $2000 the fee may be applied to the rug.

Q. Do you offer trade discount for Interior Designers?

If you are a PROFESSIONAL interior designer, yes please be in touch with us to be added to our designers program!

Q. What Styles of rugs are available?

Curio Rugs offers large area rugs, designer rugs, medium rugs, runners, mini rugs, Turkish rugs, Persian rugs, and more.