Return Policy & Sale Policy

 


Most vintage rug shops are final sale but we are not! We want you to be happy with your purchase, so we offer Store Credit so you can be sure to swap your rug out with one that is perfect. Please understand that these are VINTAGE ONE OF A KIND rugs. Some rugs may have a bit of wearing, fading, imperfections and color variation throughout the rug. These are not flaws. We do our best to describe colors, but sometimes it's impossible to disclose every single color as most rugs have hundreds of different shades and color variations.  This is what we love most about the rugs and why they are each so unique. Colors may vary in different lighting environments and dimensions may vary by about an inch or two through the rug. 


If the vintage rug turns out to be not what you wanted or does not fit your space, then we accept returns for store credit only. Returns must be requested and shipped within 3 days of the delivery of the rug. This is to ensure the rug is not sitting in another home for too long (pet dander etc) and is only fair to the next buyer that we know where the rug has been!

Each rug has a $50 restock fee for rugs $1500 or less and $100 for rugs over $1500. Initial shipping & return shipping is paid for by the buyer.

Please reach out to us at info@curiorugs.com with any other questions or to request a return.

Custom Sourced, custom made, or in-home rug purchases

In person consults and special custom source rugs are FINAL SALE 
  Custom Sourced Rugs and Custom Made Rugs are FINAL SALE
 
 
Please contact us for return address. We recommend UPS or Fed Ex for shipping. We are not responsible for any lost packages with any of the carriers.